.reset-result,.case-profile{background:var(--paper);border:1px solid var(--line);border-radius:12px;padding:18px}.reset-result{display:grid;gap:12px}.reset-result p,.case-profile p{margin:0;overflow-wrap:anywhere}.reset-result input{width:100%;font-size:12px}.share-link{color:var(--ink);font-weight:700;text-decoration:underline}.case-controls{display:flex;flex-wrap:wrap;gap:16px}.case-timeline{display:grid;gap:24px}.case-turn{display:grid;gap:8px}.case-turn>small{color:var(--muted)}.case-bubble{padding:14px 16px;border-radius:12px;border:1px solid var(--line);max-width:94%;overflow-wrap:anywhere}.case-bubble p{white-space:pre-wrap;margin:6px 0 0}.case-bubble strong{font-size:12px}.case-bubble.incoming{background:var(--paper);justify-self:start}.case-bubble.outgoing{background:#e9f0ed;justify-self:end}.case-profile h2{margin-bottom:8px}.case-profile button{margin-top:12px}#reset-form>a{display:block;margin-top:18px;color:var(--ink)}

.handoff-panel{border-block:1px solid var(--line);padding:16px 0}
.handoff-panel h3{font-size:15px;margin:0 0 8px}
.handoff-owner,.handoff-clock{margin:0 0 6px}
.handoff-clock{font-weight:700;font-variant-numeric:tabular-nums}
.handoff-panel .case-controls{margin-top:8px;flex-wrap:wrap}
.staff-composer{display:grid;gap:10px;border-top:1px solid var(--line);padding-top:16px}
.staff-composer label{display:grid;gap:6px;font-weight:650}
.staff-composer textarea{min-height:100px}
.staff-composer button{justify-self:start;min-height:44px}
.staff-composer p{margin:0}
.case-bubble.staff-reply{background:#f2ebdb}

.chat-inbox{
 display:grid;
 grid-template-columns:minmax(235px,1fr) minmax(0,2.15fr);
 grid-template-rows:auto minmax(0,1fr) auto;
 height:min(740px,74dvh);
 min-height:500px;
}
.chat-inbox>.list-toolbar{grid-column:1;grid-row:1;display:grid;grid-template-columns:minmax(0,1fr);gap:8px;padding:12px}
.chat-inbox>.list-toolbar label{width:100%;min-width:0;max-width:none}
.chat-inbox>.list-toolbar #result-count{margin:0}
.chat-inbox>.table-scroll,.chat-inbox>#empty-state{grid-column:1;grid-row:2;min-height:0;overflow:auto}
.chat-inbox .table-scroll thead{display:none}
.chat-inbox .table-scroll td{padding:0}
.chat-inbox>.table-footnote{grid-column:1;grid-row:3;margin:0;padding:10px 12px}
.chat-list-item{
 width:100%;min-height:72px;display:grid;gap:3px;text-align:left;
 color:var(--ink);background:none;border:0;border-inline-start:3px solid transparent;
 padding:12px 14px;overflow-wrap:anywhere;
}
.chat-list-item strong{font-size:14px}
.chat-list-item small{font-size:11px}
.chat-list-subject{font-size:12px;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;overflow:hidden}
.chat-list-item:hover,.chat-current .chat-list-item{background:#f4eddd}
.chat-current .chat-list-item{border-inline-start-color:#96712c}
.chat-list-item:focus-visible{outline-offset:-4px}
.chat-pane{
 grid-column:2;grid-row:1/4;min-height:0;min-width:0;
 display:flex;flex-direction:column;background:var(--white);border-inline-start:1px solid var(--line);
}
.chat-placeholder{padding:20px;color:var(--muted);margin:auto;text-align:center}
.chat-header{padding:14px 18px;border-bottom:1px solid var(--line);max-height:48%;overflow:auto}
.chat-header h2{margin:0;font-size:19px;overflow-wrap:anywhere}
.chat-header .chat-subject{margin:4px 0 8px;color:var(--muted);font-size:12px;overflow-wrap:anywhere}
.chat-details{font-size:12px}
.chat-details summary{cursor:pointer;color:var(--ink);font-weight:650}
.chat-details p{overflow-wrap:anywhere;margin:6px 0}
.chat-details .case-controls{gap:6px 12px}
.chat-header .handoff-panel{border:0;padding:9px 0 0}
.chat-header .handoff-panel h3,.chat-header .handoff-panel p{font-size:12px;margin:0 0 3px}
.chat-header .handoff-panel .case-controls{margin-top:4px;gap:6px 12px}
.chat-transcript{flex:1;min-height:0;overflow:auto;padding:14px 18px;overscroll-behavior:contain;background:#faf9f5}
.chat-transcript:focus-visible{outline-offset:-3px}
.chat-transcript .case-timeline{gap:16px}
.chat-transcript .case-turn>small{font-size:11px}
.chat-transcript .case-bubble{max-width:min(85%,62ch);border-radius:8px;padding:10px 12px}
.chat-transcript>.text-button{display:block;margin:0 auto 12px}
.chat-footer:empty{display:none}
.chat-pane .chat-footer{padding:10px 16px;border-top:1px solid var(--line)}
.chat-pane .staff-composer{grid-template-columns:minmax(0,1fr) auto;align-items:end;border:0;padding:0;gap:8px}
.chat-pane .staff-composer textarea{min-height:64px;max-height:140px;font-size:16px}
.chat-pane .staff-composer .primary{white-space:normal}
.chat-pane .staff-composer p{grid-column:1/-1}
.chat-pane .staff-composer p:empty{display:none}
.chat-reply-note{margin:0;color:var(--muted);font-size:12px}
@media(max-width:768px){
 .chat-inbox{display:block;height:auto;min-height:0}
 .chat-inbox>.chat-pane{display:none;border:0}
 .chat-inbox.chat-selected>.chat-pane{display:flex;height:calc(100dvh - 150px);min-height:330px;scroll-margin-top:72px}
 .chat-inbox.chat-selected>.list-toolbar,.chat-inbox.chat-selected>.table-scroll,
 .chat-inbox.chat-selected>#empty-state,.chat-inbox.chat-selected>.table-footnote{display:none}
 .chat-header,.chat-transcript{padding:10px 12px}
 .chat-header>.text-button{min-height:44px;padding:4px 0}
 .chat-header .case-controls button{min-height:40px}
 .chat-pane .chat-footer{padding:8px 10px}
 .chat-pane .staff-composer .primary{font-size:12px;padding:8px 10px}
}

@media(max-width:768px){
 #workspace-main:has(.chat-inbox.chat-selected){padding-top:0}
 #workspace-main:has(.chat-inbox.chat-selected)>.page-heading{display:none}
 .chat-inbox.chat-selected>.chat-pane{height:calc(100dvh - 148px - env(safe-area-inset-bottom))}
 .chat-pane .staff-composer textarea{min-height:56px;max-height:110px}
}

.case-queue-bar{display:grid;gap:8px;margin:0 0 14px}
.case-queue-buttons,.case-queue-labels{display:flex;flex-wrap:wrap;gap:6px}
.case-queue-buttons button{min-height:44px;border:1px solid var(--line);border-radius:6px;padding:6px 10px;color:var(--ink);background:var(--white)}
.case-queue-buttons button[aria-pressed="true"]{border-color:var(--ink);background:var(--ink);color:var(--white)}
.case-queue-labels .badge{white-space:normal}
@media(max-width:768px){.case-queue-bar:has(~.chat-selected){display:none}}